Windows 10 Windows 10 4k Output Option Disapeared

  • Thread starter Thread starter Christopher Johnson6
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Christopher Johnson6

I am working on a 1st gen Microsoft Surface Laptop. I recently purchased a Samsung 4k monitor, and connected to my Surface Laptop using a DisplayPort to HDMI cable. The very first time I plugged it in, within Windows display settings, the option for 3840x2160 appeared in the resolution list, and the image on my monitor was in 4k. The next time I turned on my laptop, the image quality had dropped back down to 1080, and the 3840x2160 option is no longer available in the resolution menu. I reset my laptop and monitor. I unplugged and re-plugged the DP to HDMI cable. The monitor does not have its

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