C
ClarkeyClarkson
Hi there,
A few days ago i started a topic to check that my full windows 10 license would transfer from my old machine to a new one. I know that i have a full license, not an oem one because that has been confirmed as was suggested by the advisor and by the fact that i upgraded from a windows 7 licence
However, i have now upgraded my hardware, new motherboard, processor and ram, but same drive and gpu, but now i am getting this error message:
0x803fa067
and it is not activating
I went to the help centre and I got a call back from microsoft who told me to log it as a counterfeit code, but that can't be because i have the official box and i've been using this code for the last 6 years and logging it routinely on microsofts website, including re-activating it when have have reinstalled after hardware changes before.
When i go through the counterfeit pages it asks for loads of details that i don't have, like when and where i purchased the software... it was 6 years ago (approx) how do i know!
Anyway, this is very frustrating, that i have a genuine windows license but i can't activate it and nor can i log the issue as i've been asked to because i cannot complete the counterfeit logging sheets because i don't know the details.
please help
Continue reading...
A few days ago i started a topic to check that my full windows 10 license would transfer from my old machine to a new one. I know that i have a full license, not an oem one because that has been confirmed as was suggested by the advisor and by the fact that i upgraded from a windows 7 licence
However, i have now upgraded my hardware, new motherboard, processor and ram, but same drive and gpu, but now i am getting this error message:
0x803fa067
and it is not activating
I went to the help centre and I got a call back from microsoft who told me to log it as a counterfeit code, but that can't be because i have the official box and i've been using this code for the last 6 years and logging it routinely on microsofts website, including re-activating it when have have reinstalled after hardware changes before.
When i go through the counterfeit pages it asks for loads of details that i don't have, like when and where i purchased the software... it was 6 years ago (approx) how do i know!
Anyway, this is very frustrating, that i have a genuine windows license but i can't activate it and nor can i log the issue as i've been asked to because i cannot complete the counterfeit logging sheets because i don't know the details.
please help
Continue reading...