D
DineshJangid
Hi Team,
Can anyone help me? I've bought sufrace pro 3, It was working fine, Since some days I've been facing battery issue. I recharge battery full but once it comes to 65% my surface pro shuts down immediately without giving any notification. When I start then it says battery low. I'm not getting if the battery was 65% remaining how come immediately says battery low. It's pathetic now days.. I've tested there was no battery warning and surface is shutting down. I've reset the OS but now it's giving this horrible experience. Very sad
I've attached the battery report
Power Efficiency Diagnostics Report
Computer Name DESKTOP-KJN7A8H
Scan Time 2017-07-30T04:51:11Z
Scan Duration 60 seconds
System Manufacturer Microsoft Corporation
System Product Name Surface Pro 3
BIOS Date 04/26/2017
BIOS Version 3.11.2150
OS Build 14393
Platform Role PlatformRoleSlate
Plugged In false
Process Count 63
Thread Count 1071
Report GUID {1800a6a0-fc4d-4c58-b161-582d02b7d278}
Analysis Results Errors Warnings
USB Suspend:USB Device Rarely Entering Selective Suspend
This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_9C31
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_045E&PID_07DD
Port Path 3
Time Suspended (%) 31
Platform Power Management Capabilities:Wireless access point does not support WMM Power Save
The wireless access point that the computer is connected to does not support WMM Power Save Mode. The wireless network adapter cannot enter Power Save mode to save energy as defined in the Wireless Adapter Power Policy.
SSID dj1_pali
MAC Address 90:8d:78:10:1d:8f
Information
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100 ns units) 156251
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimise for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimise for quality or power savings when playing video.
Quality Mode Optimise for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilisationrocessor utilisation is low
The average processor utilisation during the trace was very low. The system will consume less power when the average processor utilisation is very low.
Average Utilisation (%) 1.72
Battery:Battery Information
Battery ID 1191059204SIMPLOX904849
Manufacturer SIMPLO
Serial Number 1191059204
Chemistry LION
Long Term 1
Sealed 0
Cycle Count 89
Design Capacity 42157
Last Full Charge 42583
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported false
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery report
COMPUTER NAME DESKTOP-KJN7A8H
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.2150 04/26/2017
OS BUILD 14393.1480.amd64fre.rs1_release.170706-2004
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-07-3010:24:18
Installed batteries
Information about each currently installed battery
NAME X904849
MANUFACTURER SIMPLO
SERIAL NUMBER 1191059204
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 42,583 mWh
CYCLE COUNT 89
Recent usage
Power states over the last 3 days
2017-07-2820:12:33
Battery drains over the last 3 days
2017-07-2821:44:37
History of system usage on AC and battery
2017-07-22
Charge capacity history of the system's batteries
2017-07-22
Battery life estimates based on observed drains
2017-07-22
50792:03:22
- / 16 h
50283:55:58
- / 16 h2017-07-25
2:12:28
725 % / 16 h
2:11:09
732 % / 16 h2017-07-26
14:56:46
107 % / 16 h
14:47:48
108 % / 16 h2017-07-27
350:30:01
5 % / 16 h
346:59:38
5 % / 16 h2017-07-29
Since OS install
272:29:46
6 % / 16 h
269:46:12
6 % / 16 h
Continue reading...
Can anyone help me? I've bought sufrace pro 3, It was working fine, Since some days I've been facing battery issue. I recharge battery full but once it comes to 65% my surface pro shuts down immediately without giving any notification. When I start then it says battery low. I'm not getting if the battery was 65% remaining how come immediately says battery low. It's pathetic now days.. I've tested there was no battery warning and surface is shutting down. I've reset the OS but now it's giving this horrible experience. Very sad
I've attached the battery report
Power Efficiency Diagnostics Report
Computer Name DESKTOP-KJN7A8H
Scan Time 2017-07-30T04:51:11Z
Scan Duration 60 seconds
System Manufacturer Microsoft Corporation
System Product Name Surface Pro 3
BIOS Date 04/26/2017
BIOS Version 3.11.2150
OS Build 14393
Platform Role PlatformRoleSlate
Plugged In false
Process Count 63
Thread Count 1071
Report GUID {1800a6a0-fc4d-4c58-b161-582d02b7d278}
Analysis Results Errors Warnings
USB Suspend:USB Device Rarely Entering Selective Suspend
This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_9C31
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_045E&PID_07DD
Port Path 3
Time Suspended (%) 31
Platform Power Management Capabilities:Wireless access point does not support WMM Power Save
The wireless access point that the computer is connected to does not support WMM Power Save Mode. The wireless network adapter cannot enter Power Save mode to save energy as defined in the Wireless Adapter Power Policy.
SSID dj1_pali
MAC Address 90:8d:78:10:1d:8f
Information
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100 ns units) 156251
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimise for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimise for quality or power savings when playing video.
Quality Mode Optimise for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilisationrocessor utilisation is low
The average processor utilisation during the trace was very low. The system will consume less power when the average processor utilisation is very low.
Average Utilisation (%) 1.72
Battery:Battery Information
Battery ID 1191059204SIMPLOX904849
Manufacturer SIMPLO
Serial Number 1191059204
Chemistry LION
Long Term 1
Sealed 0
Cycle Count 89
Design Capacity 42157
Last Full Charge 42583
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported false
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 11
Idle State Type Micro Power Engine Plug-in
Nominal Frequency (MHz) 2501
Maximum Performance Percentage 100
Lowest Performance Percentage 30
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery report
COMPUTER NAME DESKTOP-KJN7A8H
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.2150 04/26/2017
OS BUILD 14393.1480.amd64fre.rs1_release.170706-2004
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-07-3010:24:18
Installed batteries
Information about each currently installed battery
NAME X904849
MANUFACTURER SIMPLO
SERIAL NUMBER 1191059204
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 42,583 mWh
CYCLE COUNT 89
Recent usage
Power states over the last 3 days
2017-07-2820:12:33
Active
AC
-
-
21:44:37 Active
Battery
86 %
36,564 mWh
21:44:45 Active
AC
86 %
36,564 mWh
22:02:33 Active
Battery
97 %
41,450 mWh
22:13:11 Connected standby
Battery
96 %
40,690 mWh
22:31:57 Active
Battery
95 %
40,652 mWh
22:45:30 Connected standby
Battery
92 %
39,178 mWh
22:45:31 Suspended
92 %
39,178 mWh
2017-07-3009:53:29 Connected standby
Battery
92 %
39,011 mWh
09:53:29 Active
Battery
92 %
39,011 mWh
10:22:37 Report generated
Battery
87 %
37,255 mWh
Battery usageBattery drains over the last 3 days
2017-07-2821:44:37
Active
0:00:07
-
-
22:02:33 Active
0:10:37
2 %
760 mWh
22:13:11 Connected standby
0:18:46
-
38 mWh
22:31:57 Active
0:13:32
3 %
1,474 mWh
22:45:30 Connected standby
0:00:00
-
-
2017-07-3009:53:29 Connected standby
0:00:00
-
-
09:53:29 Active
0:29:07
4 %
1,756 mWh
Usage historyHistory of system usage on AC and battery
2017-07-22
-
-
0:43:05
-
2017-07-23 1:55:00
0:00:01
2:57:37
-
2017-07-24 1:39:14
1:11:34
0:43:18
0:09:17
2017-07-25 -
0:00:14
-
-
2017-07-26 0:03:38
0:02:43
0:19:12
0:16:43
2017-07-27 -
-
-
-
2017-07-28 0:24:16
0:18:46
1:49:50
-
2017-07-29 -
-
-
-
Battery capacity historyCharge capacity history of the system's batteries
2017-07-22
42,583 mWh
42,157 mWh
2017-07-23 42,583 mWh
42,157 mWh
2017-07-24 42,583 mWh
42,157 mWh
2017-07-25 42,583 mWh
42,157 mWh
2017-07-26 42,583 mWh
42,157 mWh
2017-07-27 42,583 mWh
42,157 mWh
2017-07-28 42,583 mWh
42,157 mWh
2017-07-29 42,583 mWh
42,157 mWh
Battery life estimatesBattery life estimates based on observed drains
2017-07-22
-
-
-
-
2017-07-23 -
-
-
-
2017-07-24 8:21:22
50792:03:22
- / 16 h
8:16:22
50283:55:58
- / 16 h
-
2:12:28
725 % / 16 h
-
2:11:09
732 % / 16 h
5:18:21
14:56:46
107 % / 16 h
5:15:09
14:47:48
108 % / 16 h
-
-
-
-
2017-07-28 7:42:33
350:30:01
5 % / 16 h
7:37:55
346:59:38
5 % / 16 h
-
-
-
-
Current estimate of battery life based on all observed drains since OS installSince OS install
15:24:53
272:29:46
6 % / 16 h
15:15:38
269:46:12
6 % / 16 h
Continue reading...