Windows 10 Windows 10 Bluetooth Headset issue - Stuttering or breaking audio input & output

[AbhinavBhandawat]

Hi,

I have 2 Bluetooth headsets

• Samsung level U
• Philips SHB7250

In both the wireless/bluetooth headsets I face the following problem:

Problem 1:

The output audio breaks in all the following cases

• Listening to music on any application (VLC, Windows Media Player, etc)
• Watching movie or any video

Description of "the audio breaks": I can hear sound for few random seconds and than its totally gone for few random seconds and then it automatically comes back and the cycle goes on...

Problem 2:

The input audio from mic breaks (for very small fraction of seconds) while recording video, thus producing a garbled or stuttering audio recording.

The recorded video has absolutely no issues. I have tried the following apps and the issue is same everywhere:

• The cyberlink screen recorder 4

Both the headsets work perfectly with the following android phones

• Samsung Galaxy S8
• Samsung Galaxy S7 edge
• Vivo V17 Pro

No issues with audio playback via speakers or wired headset.

The platform specifications:

• Hardware Specifications:
  • HP Pavillion x360 Convertible 14-ba073tx
  • Intel core i5-7200U CPU @ 2.5 GHz
  • RAM 8 GB
  • 64 bit OS and Processor
  • Pen & Touch Support with 10 touch points
  • 256 GB SSD (OS and all softwares are installed on this SSD C
  • 1TB SSHD (8 GB SSD integrated)
  • Intel Wireless Bluetooth Device (I believe bluetooth and wifi are combined in this single chip)
  • Intel Dual Band Wireless-AC 7265
• Software Specifications
  • Windows 10 Pro 1909 build 18363.815
  • All latest and updated drivers from windows update
  • Also tried installing latest drivers from the manufactures website (HP support assistant)

Few Questions I would like to answer in advance:

• Are you also experiencing the sound issue when using a wired headphone?
  • NO
  • No issues while using any bluetooth speakers (used only for output audio), problem is only with voice and music both enabled bleutooth device
• Have you made any recent changes or installed updates prior to this issue?
  • I regularly update my computer. And the problem persists
  • I have done a fresh installation of windows 10 19H2 with latest drivers being automatically downloaded using windows updater.
  • Have also tried
  • Have tried on 2 laptops
• What build and version of Windows 10 are you using?
  • 
• The Device manager doesn't shows any issues:
  • 

Solutions already tried:

https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Having Bluetooth Stuttering Issues on Windows 10


Please run the Bluetooth troubleshooter and see if the issue will persist. Please follow the steps below on how:

1. Press Windows and I keys to open Settings.
2. Click on Update & Security.
3. On the left hand pane, click on Troubleshoot.
4. Under Find and Fix other problems, click on Bluetooth.
5. Click on Run the troubleshooter.

If the troubleshooter was unable to fix the issue, please download and install the latest drivers for your Bluetooth adapter. Please click on this link on how to Update drivers in Windows 10.


Tried all the above steps but nothing worked

I don't know what microsoft is doing for such a serious issue which many are facing.

Solution:

I am shifting to apple ipad and mac

I don't know what others will do

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