A
Acapovilla
Dear all,
i'm having this problem with my Dell G5 15 5590 i purchased 3 months ago. Last friday i got some updates from Intel® Driver & Support Assistant. I was running COD Warzone when i got a BSOD after changing the antisotropic. My laptop wouldn't boot either normal or in safe mode. BSOD errors where:
1. clock_watchdog_timeou
2. whea_uncorrectable_error.
Somehow I managed to get to the BIOS and start changing some settings one by one and trying to get the laptop to boot. Suddenly i found out that when the laptop wasn't plugged in it could run but inmediately after i plugged it, it crashes or freezes. I then decided to fully charge it and try to rollback some drivers while unplugged to see if that was the problem. I have even downgraded the BIOS to 1.12 version, nothing worked. Unfortunatelly the only way i could make the laptop run while plugged is with only one processor available. Every time i set all the processors back and plug it it crashes.
I debugged a .dump file with Windbg but i have any knowlage to read it. Here are the results:
---------------------------------------------------------------------------------------------------------------------------------------
Microsoft (R) Windows Debugger Version 10.0.19041.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\capov\Desktop\110920-10906-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\websymbols*Symbol information
Symbol search path is: SRV*c:\websymbols*Symbol information
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`11400000 PsLoadedModuleList = 0xfffff802`1202a3b0
Debug session time: Mon Nov 9 17:42:21.520 2020 (UTC - 3:00)
System Uptime: 0 days 0:08:45.376
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
...............
For analysis of this file, run !analyze -v
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe50ebae7d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
*** WARNING: Unable to verify timestamp for win32k.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5S3AUDE
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 3
Key : Analysis.Memory.CommitPeak.Mb
Value: 75
Key : Analysis.System
Value: CreateObject
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe50ebae7d028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffff9701`665068e8 fffff802`118b31ca : 00000000`00000124 00000000`00000000 ffffe50e`bae7d028 00000000`be000000 : nt!KeBugCheckEx
ffff9701`665068f0 fffff802`0e0b15b0 : 00000000`00000000 ffffe50e`bae7d028 ffffe50e`ba243790 ffffe50e`bae7d028 : nt!HalBugCheckSystem+0xca
ffff9701`66506930 fffff802`119b4d3e : 00000000`00000000 ffff9701`665069d9 ffffe50e`bae7d028 ffffe50e`ba243790 : PSHED!PshedBugCheckSystem+0x10
ffff9701`66506960 fffff802`118b4af1 : ffffe50e`d2098070 ffffe50e`d2098070 ffffe50e`ba2437e0 ffffe50e`ba243790 : nt!WheaReportHwError+0x46e
ffff9701`66506a40 fffff802`118b4e63 : 00000000`00000001 ffffe50e`ba2437e0 ffffe50e`ba243790 00000000`00000001 : nt!HalpMcaReportError+0xb1
ffff9701`66506bb0 fffff802`118b4d40 : ffffe50e`b9efac68 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef
ffff9701`66506c00 fffff802`118b4f91 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
ffff9701`66506c40 fffff802`118b41fb : 00000000`00000000 00000000`00000000 ffff9701`66506ed0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9
ffff9701`66506c70 fffff802`118b6a45 : ffffe50e`b9efac68 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f
ffff9701`66506ca0 fffff802`1190c179 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
ffff9701`66506cd0 fffff802`118042fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
ffff9701`66506d00 fffff802`11803fb7 : 00000000`00000000 fffff802`11803eec 00000000`00000002 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff9701`66506e40 fffff802`275d138f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
ffff8980`ad42f598 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x1f
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {86f02343-3a24-6d22-b341-ad6c04114faf}
Followup: MachineOwner
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Laptop specs:
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz Turbo Boost 4.1 GHz
x2 16gb RAM DDR4 2666mhz (32 total)
512gb SSD NVMe WDS500G3X0C-00SJ
nVidia GTX 1650 4gb vram
Continue reading...
i'm having this problem with my Dell G5 15 5590 i purchased 3 months ago. Last friday i got some updates from Intel® Driver & Support Assistant. I was running COD Warzone when i got a BSOD after changing the antisotropic. My laptop wouldn't boot either normal or in safe mode. BSOD errors where:
1. clock_watchdog_timeou
2. whea_uncorrectable_error.
Somehow I managed to get to the BIOS and start changing some settings one by one and trying to get the laptop to boot. Suddenly i found out that when the laptop wasn't plugged in it could run but inmediately after i plugged it, it crashes or freezes. I then decided to fully charge it and try to rollback some drivers while unplugged to see if that was the problem. I have even downgraded the BIOS to 1.12 version, nothing worked. Unfortunatelly the only way i could make the laptop run while plugged is with only one processor available. Every time i set all the processors back and plug it it crashes.
I debugged a .dump file with Windbg but i have any knowlage to read it. Here are the results:
---------------------------------------------------------------------------------------------------------------------------------------
Microsoft (R) Windows Debugger Version 10.0.19041.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\capov\Desktop\110920-10906-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\websymbols*Symbol information
Symbol search path is: SRV*c:\websymbols*Symbol information
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`11400000 PsLoadedModuleList = 0xfffff802`1202a3b0
Debug session time: Mon Nov 9 17:42:21.520 2020 (UTC - 3:00)
System Uptime: 0 days 0:08:45.376
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
...............
For analysis of this file, run !analyze -v
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe50ebae7d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
fffff8021200f340: Unable to get Flags value from nt!KdVersionBlock
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***
*** ***
*************************************************************************
*** WARNING: Unable to verify timestamp for win32k.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5S3AUDE
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 3
Key : Analysis.Memory.CommitPeak.Mb
Value: 75
Key : Analysis.System
Value: CreateObject
BUGCHECK_CODE: 124
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe50ebae7d028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffff9701`665068e8 fffff802`118b31ca : 00000000`00000124 00000000`00000000 ffffe50e`bae7d028 00000000`be000000 : nt!KeBugCheckEx
ffff9701`665068f0 fffff802`0e0b15b0 : 00000000`00000000 ffffe50e`bae7d028 ffffe50e`ba243790 ffffe50e`bae7d028 : nt!HalBugCheckSystem+0xca
ffff9701`66506930 fffff802`119b4d3e : 00000000`00000000 ffff9701`665069d9 ffffe50e`bae7d028 ffffe50e`ba243790 : PSHED!PshedBugCheckSystem+0x10
ffff9701`66506960 fffff802`118b4af1 : ffffe50e`d2098070 ffffe50e`d2098070 ffffe50e`ba2437e0 ffffe50e`ba243790 : nt!WheaReportHwError+0x46e
ffff9701`66506a40 fffff802`118b4e63 : 00000000`00000001 ffffe50e`ba2437e0 ffffe50e`ba243790 00000000`00000001 : nt!HalpMcaReportError+0xb1
ffff9701`66506bb0 fffff802`118b4d40 : ffffe50e`b9efac68 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef
ffff9701`66506c00 fffff802`118b4f91 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
ffff9701`66506c40 fffff802`118b41fb : 00000000`00000000 00000000`00000000 ffff9701`66506ed0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9
ffff9701`66506c70 fffff802`118b6a45 : ffffe50e`b9efac68 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f
ffff9701`66506ca0 fffff802`1190c179 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
ffff9701`66506cd0 fffff802`118042fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
ffff9701`66506d00 fffff802`11803fb7 : 00000000`00000000 fffff802`11803eec 00000000`00000002 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff9701`66506e40 fffff802`275d138f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
ffff8980`ad42f598 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x1f
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {86f02343-3a24-6d22-b341-ad6c04114faf}
Followup: MachineOwner
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Laptop specs:
Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz Turbo Boost 4.1 GHz
x2 16gb RAM DDR4 2666mhz (32 total)
512gb SSD NVMe WDS500G3X0C-00SJ
nVidia GTX 1650 4gb vram
Continue reading...