G
Greg Carmack Windows MVP 2010-20 ret'd now an IA
Let's go over Windows and hardware thoroughly to find and fix the problem. If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 1) To troubleshoot a blue screen crash, download, install and run BluescreenView from NirSoft here: Blue screen of death (STOP error) information in dump files. Report back the reported cause for further steps to fix it. If no crash files or results, examine the Event Viewer for Errors as explained here: Using Windows Admin Tools Like a Pro
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