A
ahmedhamdy90
Hello,
Windows 10 freezes randomly, nothing works, not the keyboard or the touchpad!
The only ways to unfreeze it is:
The problem started after April updates earlier this year!
I contacted the support before, and I reached level 2 support, nonetheless, I am still facing the same problem! Even MS agents can't help with it!
Specs:
Windows: 10 Pro (1803) - up to date!
Laptop: Dell Inspiron 7559 - drivers/firmware/BIOS are up to date!
Harddisk: SSD
CPU: i5-6300HQ
Ram: 8GB
GPU: Intel 530
GPU: NVIDIA GeForce GTX 960M
Battery: Excellent health (checked now by Dell Power Manager)
Anyone can suggest anything, please write a comment, I am sure there is a genius out there who can work it out with me!
My level is advanced, so I am willing to do anything. However, I am not interested in reinstalling the windows, a lot of work and environments set up!
P.S. many errors appear in the event log, including and not limited to:
I tried to solve DPTF error by reinstalling the driver, but it still fires errors!
I tried to solve DistributedCOM errors by disabling DCOM from Component Services, but it still fires errors!
Thanks...
Continue reading...
Windows 10 freezes randomly, nothing works, not the keyboard or the touchpad!
The only ways to unfreeze it is:
- By unplugging and replugging the charger again, consequently, laptop unfreezes and I find everything I tried to do while it was freezing stacked and being done rapidly in order, like all the buttons and touchpad movements I tried when the screen was frozen!
- Or if I don't have my charger next to me I have to force shutdown the laptop, restart, and lose my work
The problem started after April updates earlier this year!
I contacted the support before, and I reached level 2 support, nonetheless, I am still facing the same problem! Even MS agents can't help with it!
Specs:
Windows: 10 Pro (1803) - up to date!
Laptop: Dell Inspiron 7559 - drivers/firmware/BIOS are up to date!
Harddisk: SSD
CPU: i5-6300HQ
Ram: 8GB
GPU: Intel 530
GPU: NVIDIA GeForce GTX 960M
Battery: Excellent health (checked now by Dell Power Manager)
Anyone can suggest anything, please write a comment, I am sure there is a genius out there who can work it out with me!
My level is advanced, so I am willing to do anything. However, I am not interested in reinstalling the windows, a lot of work and environments set up!
P.S. many errors appear in the event log, including and not limited to:
Level
Source
Event ID
Task Category
Error
Error
DPTF
256
GENERAL
Error
Error
DistributedCOM
10016 - 10000 - 10010
None
Error
Error
Service Control Manager
7023
None
Warning
Warning
Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)
37
(7)
Error
Error
Kernel-Event-Tracing
3 - 2
Session
Warning
Warning
Kernel-Event-Tracing
4
Logging
Error
Error
Search
10021
Search service
Error
Error
Search
3007 - 3006
Gatherer
Warning
Warning
CertificateServicesClient-AutoEnrollment
64
None
Warning
Warning
User Device Registration
360
None
Error
Error
Directory-Services-SAM
16953
None
Warning
Warning
THUSB
34
None
Warning
Warning
rt640x64
1
None
Warning
Warning
Kernel-PnP
219
(212)
I tried to solve DPTF error by reinstalling the driver, but it still fires errors!
I tried to solve DistributedCOM errors by disabling DCOM from Component Services, but it still fires errors!
Thanks...
Continue reading...