D
DarylPatterson
Hi,
Tried many times to do this update from 1803. Have tried all suggested methods incl media creation tool etc. The laptop has a Samsung 960 evo NVME SSD in place, each time I try to apply 1903 the update process hangs on the second restart with just the Gigabtye logo with no spinning dots. If I force shutdown via power off and power on then the update process continues, completes and eventually allows me to logon like normal.
The end result is that my system can be shutdown with power off then powered back on and lets me logon however if I do a restart then I get the same behaviour, that is it seems to shutdown Ok but on the way back up it hangs with the Gigabyte logo with no dots.
I've also noted that the update does not load the NVME driver for the SSD which I did manually.
So my research suggests that virus software, connected usb devices may cause issues with 1903, so I uninstalled the virus software and removed all attached usb devices with the same result.
It seems that 1903 does something to the efi boot partition that creates this issue, so I tried to restore the EFI partition from 1803 and the end result was that the system will restart OK but this is not a long term solution, however proves a point that the 1903 update does not like my SSD.
So my last try to get through this update was that I migrated the SSD back to the original Hitachi HDD then did the update and the result was that everything worked fine, that is no hangs during the update process and when done the restart option works fine.
So then I migrated the updated system from my working HDD back to the Samsung 960 evo NVME SSD and the restart option hanging issue returned.
So my conclusion is that windows update 1903 is incompatible with the Samsung 960 evo PCie NVME device and /or its driver.
Hope someone has some ideas to get over this annoying problem.
Continue reading...
Tried many times to do this update from 1803. Have tried all suggested methods incl media creation tool etc. The laptop has a Samsung 960 evo NVME SSD in place, each time I try to apply 1903 the update process hangs on the second restart with just the Gigabtye logo with no spinning dots. If I force shutdown via power off and power on then the update process continues, completes and eventually allows me to logon like normal.
The end result is that my system can be shutdown with power off then powered back on and lets me logon however if I do a restart then I get the same behaviour, that is it seems to shutdown Ok but on the way back up it hangs with the Gigabyte logo with no dots.
I've also noted that the update does not load the NVME driver for the SSD which I did manually.
So my research suggests that virus software, connected usb devices may cause issues with 1903, so I uninstalled the virus software and removed all attached usb devices with the same result.
It seems that 1903 does something to the efi boot partition that creates this issue, so I tried to restore the EFI partition from 1803 and the end result was that the system will restart OK but this is not a long term solution, however proves a point that the 1903 update does not like my SSD.
So my last try to get through this update was that I migrated the SSD back to the original Hitachi HDD then did the update and the result was that everything worked fine, that is no hangs during the update process and when done the restart option works fine.
So then I migrated the updated system from my working HDD back to the Samsung 960 evo NVME SSD and the restart option hanging issue returned.
So my conclusion is that windows update 1903 is incompatible with the Samsung 960 evo PCie NVME device and /or its driver.
Hope someone has some ideas to get over this annoying problem.
Continue reading...