R
RossKerwood
Hi All,
My first post, and bear with me, I'm not the most technical when it comes to this sort of stuff.
I was wondering if anybody could help. About a month or so back I bought a brand new HP Laptop running Windows 10 (version 1909), however, I'm running into some issues when I run one certain application on it. I can run games on the laptop no problem, however, when I run the application Zwift (an online cycling app), the application will sometimes freeze (I get an error message saying 'zwiftapp.exe has stopped responding', and then when I click anywhere I get a white screen and an prompted to either wait for the programme to respond (which it never will) or close the programme.
This is not an issue with the application itself as the wider Zwift community is not suffering and I can run the app smoothly on an iPad, nor is it an issue with internet connection. The spec of my laptop is as follows, and I have also included the min spec for Zwift:
Processor: Intel(R) Core i5-1035G1 CPU @ 1.00GHZ
Display Adaptor: Intel(R) UHD Graphics
RAM: 8GB
System: 64-bit operating system, x64-based processor
Zwift requires a minimum of 4GB of RAM and 4GB of free storage, both of which I have in abundance.
The application will freeze when I ride in a group (i.e. the FPS are lower), and I am currently running the app on it's lowest graphic spec. I can sometimes run the application for hours with no issues, sometimes it will freeze after a matter of minutes, there does not seem to be a correlation. After every time the application freezes, I check the reliability monitor in the control panel and have two submissions in there, one for Zwift as follows:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 5eab4e52
Hang Signature: a464
Hang Type: 134217728
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 2: 22b9
Additional Hang Signature 3: 22b96e4a81fb62325845f67e73182e24
Additional Hang Signature 4: a464
Additional Hang Signature 5: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 6: 22b9
Additional Hang Signature 7: 22b96e4a81fb62325845f67e73182e24
And another submission with a 'hardware error' as follows:
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc90267c2b010
Parameter 2: fffff8007e3b2e10
Parameter 3: 0
Parameter 4: 1584
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
I have noticed when running the Zwift app that the fans on my laptop seem to be quite loud (I have tried having an extrenal fan on the machine to cool it but has not stopped it crashing), and I have also noticed that the Zwift app uses up between circa 80-100% of GPU when running.
I have tried unistalling and reinstalling the Graphics drivers, to see if this would resolve the issue but it has not. I have also ensured I'm running the latest version of Windows 10. I have also initiated a clean boot on the machine.
A side note - I also use Bluetooth functionality when in the app, and use a USB extended with a Bluetooth dongle as BT connectivity directly from my laptop isn't always the strngest. I have run the app without any Bluetooth enabled as a test, but I can still have crashes on the laptop, albeit not as often.
If anyone could help this would be very much appreciated, as I have purchased this laptop with the main function being to use this app. If you require any further information, please let me know.
Thanks,
Ross
Continue reading...
My first post, and bear with me, I'm not the most technical when it comes to this sort of stuff.
I was wondering if anybody could help. About a month or so back I bought a brand new HP Laptop running Windows 10 (version 1909), however, I'm running into some issues when I run one certain application on it. I can run games on the laptop no problem, however, when I run the application Zwift (an online cycling app), the application will sometimes freeze (I get an error message saying 'zwiftapp.exe has stopped responding', and then when I click anywhere I get a white screen and an prompted to either wait for the programme to respond (which it never will) or close the programme.
This is not an issue with the application itself as the wider Zwift community is not suffering and I can run the app smoothly on an iPad, nor is it an issue with internet connection. The spec of my laptop is as follows, and I have also included the min spec for Zwift:
Processor: Intel(R) Core i5-1035G1 CPU @ 1.00GHZ
Display Adaptor: Intel(R) UHD Graphics
RAM: 8GB
System: 64-bit operating system, x64-based processor
Zwift requires a minimum of 4GB of RAM and 4GB of free storage, both of which I have in abundance.
The application will freeze when I ride in a group (i.e. the FPS are lower), and I am currently running the app on it's lowest graphic spec. I can sometimes run the application for hours with no issues, sometimes it will freeze after a matter of minutes, there does not seem to be a correlation. After every time the application freezes, I check the reliability monitor in the control panel and have two submissions in there, one for Zwift as follows:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 5eab4e52
Hang Signature: a464
Hang Type: 134217728
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 2: 22b9
Additional Hang Signature 3: 22b96e4a81fb62325845f67e73182e24
Additional Hang Signature 4: a464
Additional Hang Signature 5: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 6: 22b9
Additional Hang Signature 7: 22b96e4a81fb62325845f67e73182e24
And another submission with a 'hardware error' as follows:
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc90267c2b010
Parameter 2: fffff8007e3b2e10
Parameter 3: 0
Parameter 4: 1584
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
I have noticed when running the Zwift app that the fans on my laptop seem to be quite loud (I have tried having an extrenal fan on the machine to cool it but has not stopped it crashing), and I have also noticed that the Zwift app uses up between circa 80-100% of GPU when running.
I have tried unistalling and reinstalling the Graphics drivers, to see if this would resolve the issue but it has not. I have also ensured I'm running the latest version of Windows 10. I have also initiated a clean boot on the machine.
A side note - I also use Bluetooth functionality when in the app, and use a USB extended with a Bluetooth dongle as BT connectivity directly from my laptop isn't always the strngest. I have run the app without any Bluetooth enabled as a test, but I can still have crashes on the laptop, albeit not as often.
If anyone could help this would be very much appreciated, as I have purchased this laptop with the main function being to use this app. If you require any further information, please let me know.
Thanks,
Ross
Continue reading...