R
r0r0b0t
Windows 10 Build 1909
Can print from Open Office, Adobe, or any other application.
When you try to print an email, the print preview screen comes up, but it only shows a blank page.
It locks up then crashes/closes the app.
We have tried:
This is happening to a few people in our organization, and to all users in another org.
Tried System Restore for one user, to the day that updates KB4533002 and KB4530684 were installed, and now they can print.
Uninstalling the updates didn't work, but doing a system restore to before they were installed did.
It isn't really a good solution for a bunch of PCs
Continue reading...
Can print from Open Office, Adobe, or any other application.
When you try to print an email, the print preview screen comes up, but it only shows a blank page.
It locks up then crashes/closes the app.
We have tried:
- Changed from standard to Admin account
- Windows updates and driver updates
- Troubleshooting guide from Microsoft which included removing *windowsapps* and reinstalling all essentials
- Removed and re-added email accounts
- Reinstalled printer
- Updated printer drivers
- Reset the Mail and Calendar app
- Uninstall then reinstall the app
- Uninstall using powershell then reinstall
- Changed default Photo Viewer
- SFC scan
- DISM repair
- Uninstalling updates KB4533002 and KB4530684
- Removed Office
This is happening to a few people in our organization, and to all users in another org.
Tried System Restore for one user, to the day that updates KB4533002 and KB4530684 were installed, and now they can print.
Uninstalling the updates didn't work, but doing a system restore to before they were installed did.
It isn't really a good solution for a bunch of PCs
Continue reading...