Windows 10 Windows 10 your phone app stopped working on my account, but it works on another account on the computer

  • Thread starter Thread starter GuilhermeRodrigues94
  • Start date Start date
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GuilhermeRodrigues94

Hello, after an update I don't remember which, the app "Your Phone" has stopped working, when I open it, it shows a blank screen.

I tried to:

  • restart the pc
  • Terminate it on apps settings
  • reset it on apps settings
  • unlink both devices (my phone and on my pc)
  • uninstall
  • uninstall using "Get-AppxPackage Microsoft.YourPhone -AllUsers | Remove-AppxPackage" on windows power shell as admin rights
  • used the system file checker tool to repair missing or corrupted system (DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow)
  • reset windows store
  • run the troubleshooter inside windows store settings
  • Changed to a local account
  • Changed back to a microsoft account


Nothing worked

I tried with another account I have on the PC and the "your phone" app works perfectly, but on my account it doesn't


I'm attaching how the app your phone opens



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