Windows 11 Windows 11 Windows Hello not detecting fingerprint scanner on my HP Envy 14

  • Thread starter Thread starter LinYixiu
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LinYixiu

I have encountered a problem whereby Windows 11 Windows Hello is not detecting the fingerprint scanner on my HP Envy 14 though it was working fine before. I have tried searching online for a solution but none seems to be working.In particular, I was looking at my Device Manager app and found that one of the I2C-HID is showing that there is a problem as shown below in the screenshot (with the yellow triangle with a !). I clicked on Properties for that item and it is showing that the request for HID Descriptor failed. Could my fingerprint scanner be linked to this issue? I have looked through al

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