G
Goldenerik
I've had my laptop running Windows 7 for about four years now, and I've just suddenly been told that my product key has been blocked by Microsoft. Never had a problem like this before. Is there any way to resolve this? Here's the diagnostic data.
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-RJV3D-84K72-Q24DX
Windows Product Key Hash: oQAYsUIN1i7ZF8s01UXMNruW+jQ=
Windows Product ID: 00426-383-7201783-06484
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {454F44D3-FDF1-41F5-8059-9678BD4B2D2F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190220-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{454F44D3-FDF1-41F5-8059-9678BD4B2D2F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q24DX</PKey><PID>00426-383-7201783-06484</PID><PIDType>5</PIDType><SID>S-1-5-21-1365473889-1309115487-3857409524</SID><SYSTEM><Manufacturer>Micro-Star International Co., Ltd.</Manufacturer><Model>GS60 6QD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16H8IMS.10D</Version><SMBIOSVersion major="3" minor="0"/><Date>20160119000000.000000+000</Date></BIOS><HWID>B75A3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-720178-00-1033-7601.0000-1482016
Installation ID: 017104036170388513919021473226201992283321360264209912
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q24DX
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 3/17/2020 6:02:56 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: PASS
Event Time Stamp: 2:7:2020 18:29
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAgABAAAABAABAAEAHKJ2wZnzSAzkMP75EsWKxvDkGoDwYyrZNjNWdsrp9FI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MSI_NB MEGABOOK
FACP MSI_NB MEGABOOK
DBGP INTEL
HPET MSI_NB MEGABOOK
MCFG MSI_NB MEGABOOK
FPDT MSI_NB MEGABOOK
FIDT MSI_NB MEGABOOK
ECDT MSI_NB MEGABOOK
SSDT SataRe SataTabl
LPIT INTEL SKL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DBG2 INTEL
MSDM MSI_NB MEGABOOK
SLIC MSI_NB MEGABOOK
SSDT SataRe SataTabl
UEFI
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
ASF! INTEL HCG
Continue reading...
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-RJV3D-84K72-Q24DX
Windows Product Key Hash: oQAYsUIN1i7ZF8s01UXMNruW+jQ=
Windows Product ID: 00426-383-7201783-06484
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {454F44D3-FDF1-41F5-8059-9678BD4B2D2F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190220-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{454F44D3-FDF1-41F5-8059-9678BD4B2D2F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q24DX</PKey><PID>00426-383-7201783-06484</PID><PIDType>5</PIDType><SID>S-1-5-21-1365473889-1309115487-3857409524</SID><SYSTEM><Manufacturer>Micro-Star International Co., Ltd.</Manufacturer><Model>GS60 6QD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16H8IMS.10D</Version><SMBIOSVersion major="3" minor="0"/><Date>20160119000000.000000+000</Date></BIOS><HWID>B75A3C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00212-383-720178-00-1033-7601.0000-1482016
Installation ID: 017104036170388513919021473226201992283321360264209912
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q24DX
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 3/17/2020 6:02:56 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: PASS
Event Time Stamp: 2:7:2020 18:29
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAgABAAAABAABAAEAHKJ2wZnzSAzkMP75EsWKxvDkGoDwYyrZNjNWdsrp9FI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MSI_NB MEGABOOK
FACP MSI_NB MEGABOOK
DBGP INTEL
HPET MSI_NB MEGABOOK
MCFG MSI_NB MEGABOOK
FPDT MSI_NB MEGABOOK
FIDT MSI_NB MEGABOOK
ECDT MSI_NB MEGABOOK
SSDT SataRe SataTabl
LPIT INTEL SKL
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DBG2 INTEL
MSDM MSI_NB MEGABOOK
SLIC MSI_NB MEGABOOK
SSDT SataRe SataTabl
UEFI
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
ASF! INTEL HCG
Continue reading...