Windows 7 Windows 7 Professional KMS keeps losing its license file/product key after reboot

  • Thread starter Thread starter katiedonut
  • Start date Start date
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katiedonut

We have about 200 netbooks running Windows 7 Professional with a KMS server in place.
I was able to activate Win7 with generic KMS key FJ82H-XT6CR-J8D7P-XQJJ2-GPDD4 and it'd show Windows Activated. After a reboot, it'd say change occurred to license file and I need to re type product key again, and I could repeat the activation steps and get it activated but it's never ending.
WGA diag log below, ran it after it's lost the key:


Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85304
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {B789BD02-4D8C-4398-BF8E-03EA1A69E224}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: {B789BD02-4D8C-4398-BF8E-03EA1A69E224}1.9.0019.06.1.7600.2.00010100.0.0.048x32*****-*****-*****-*****-GPDD400371-868-0000007-853041S-1-5-21-4273024369-2221160607-1267785450Hewlett-PackardHP Mini 5102Hewlett-Packard68PGU Ver. F.0320100127000000.000000+000F8B80600018400F404090409Pacific Standard Time(GMT-08:00)13HPQOEMSLIC-MPC100100Microsoft Office Professional Plus 2007122ADA6C5A0D5D586W6HOdJu4FJV2poEYzSgl5AHhXos=89409-707-0266455-6579214
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Error: product key not found.
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAJJRCChjdsLMc60YnjLaKmtB4QEEAEXIZ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 3653
FACP HPQOEM 3653
HPET HPQOEM 3653
MCFG HPQOEM 3653
ASF! HPQOEM 3653
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci

Here's the log AFTER I activated it:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85304
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {B789BD02-4D8C-4398-BF8E-03EA1A69E224}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: {B789BD02-4D8C-4398-BF8E-03EA1A69E224}1.9.0019.06.1.7600.2.00010100.0.0.048x32*****-*****-*****-*****-GPDD400371-868-0000007-853041S-1-5-21-4273024369-2221160607-1267785450Hewlett-PackardHP Mini 5102Hewlett-Packard68PGU Ver. F.0320100127000000.000000+000F8B80600018400F404090409Pacific Standard Time(GMT-08:00)13HPQOEMSLIC-MPC100100Microsoft Office Professional Plus 2007122ADA6C5A0D5D586W6HOdJu4FJV2poEYzSgl5AHhXos=89409-707-0266455-6579214
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7600.0000-0202011
Installation ID: 014572998996019373506026402871978190874640100392729871
Partial Product Key: GPDD4
License Status: Licensed
Volume activation expiration: 259200 minute(s) (180 day(s))
Remaining Windows rearm count: 1
Trusted time: 1/20/2011 1:04:48 PM
Key Management Service client information
Client Machine ID (CMID): 54cb4274-2916-43ef-9771-18b052823e82
Registered KMS machine name: do-kms-1.wvusd.com:1688
KMS machine extended PID: 55041-00168-313-440506-03-1033-7600.0000-2242010
Activation interval: 120 minutes
Renewal interval: 10080 minutes
KMS host caching is enabled
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAJJRCChjdsLMc60YnjLaKmtB4QEEAEXIZ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 3653
FACP HPQOEM 3653
HPET HPQOEM 3653
MCFG HPQOEM 3653
ASF! HPQOEM 3653
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci

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