Windows Defender prevents some of our users to use our software

  • Thread starter Thread starter PatrickSMA
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PatrickSMA

For more than 10 years we are commercializing a software for .NET developers that works on all Windows platforms from XP to 10.


The redistributable is a .zip files that contains our software .NET assemblies .exe and .dll files.


We know for a fact that our .exe and .dll that we compile don't contain any virus or malware.


Nevertheless, we noticed that since August 2017, when we upload a new version online, some of our users are reporting problems such as the one below:




Yesterday (Oct5 2017) we submitted our .zip redistributable file as a false positive to https://www.microsoft.com/en-us/wdsi/filesubmission?persona=SoftwareDeveloper

with this ID https://www.microsoft.com/en-us/wdsi/submission/d828f84c-100d-4228-b343-43b255edf027


We got a no malware detected status but the Final determination is still pending for more than 30 hours.


This is a very unconfortable situation for us and for our users, how to get this solved asap?

Thanks

/Patrick




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