Windows 10 Windows fax and scan not letting me fax a pdf or word document

[MonicaHird]

We have the most trouble when people are trying to attach either of these documents via our VPN and on the remote desktop.

We can send a fax but the moment we attach either of those 2 documents we can't send the fax.


the error message is

The machine is not connected to the fax on the fax server (it is)

If you want to connect please click yes.

We do that and it we get the next error message

can't send fax

or it never finishes submitting to the fax que

Help.

Thanks

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