N
NicWright
The most recent (August 2020) Feature Update has rendered my computer unuseable.
No USB devices work. On boot up, the keyboard and mouse - which work fine in BIOS - suddenly stop working. The mouse LED light goes out, as do the keyboard Num-lock and caps-lock lights.
I have tried rebooting in safe mode - the same happens. No keyboard or mouse. (though they worked during the BIOS stage of boot)
I booted from a USB stick. I got into the recovery screen. I tried to uninstall the feature update. It didn't work.
The most recent restore point didn't work - it failed.
In the end I had to use a month-old disk image. That worked. I made a restore point, and started installing the various Windows Updates that had been issued since the disk image was made.
But now the computer has re-downloaded the Feature Update, and we are back to square one - no keyboard, mouse, or any other USB functionality.
I rebooted from the USB disk again with a view to using my previously created restore point. But it had been deleted by the Feature Update.
I tried the option to uninstall the Feature Update - it immediately failed and informed me that the update could not be uninstalled.
There is no PS2 sockets on this computer. I cannot use a wireless mouse to access the on-screen keyboard because... the USB sockets don't work once windows loads.
The machine is not configured to allow Remote Desktop.
So what the hell do I do ?
Continue reading...
No USB devices work. On boot up, the keyboard and mouse - which work fine in BIOS - suddenly stop working. The mouse LED light goes out, as do the keyboard Num-lock and caps-lock lights.
I have tried rebooting in safe mode - the same happens. No keyboard or mouse. (though they worked during the BIOS stage of boot)
I booted from a USB stick. I got into the recovery screen. I tried to uninstall the feature update. It didn't work.
The most recent restore point didn't work - it failed.
In the end I had to use a month-old disk image. That worked. I made a restore point, and started installing the various Windows Updates that had been issued since the disk image was made.
But now the computer has re-downloaded the Feature Update, and we are back to square one - no keyboard, mouse, or any other USB functionality.
I rebooted from the USB disk again with a view to using my previously created restore point. But it had been deleted by the Feature Update.
I tried the option to uninstall the Feature Update - it immediately failed and informed me that the update could not be uninstalled.
There is no PS2 sockets on this computer. I cannot use a wireless mouse to access the on-screen keyboard because... the USB sockets don't work once windows loads.
The machine is not configured to allow Remote Desktop.
So what the hell do I do ?
Continue reading...