Windows 10 Windows Hello Options - All Unable to Enable

  • Thread starter Thread starter ShaneKidani
  • Start date Start date
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ShaneKidani

Hello all,


I am unable to setup Windows Hello features, and could use a little help. Here's what I've done/ensured/verified:


Drivers: All have been updated (even those not pertaining to biometrics).


BIOS/UEFI: Current, but problem existed prior to latest update.


Gpedit: All applicable Biometric and Windows Hello for Business policies are set to Enabled; however, under Computer Configuration>Administrative Templates>Windows Components>Windows Hello for business, the "Use biometrics" has a disabled icon, despite the setting being enabled.




HKLM\SOFTWARE\Policies\Microsoft\Biometrics\Credential Provider:



Computer has been fitted with our image, with the following software:


O365 click-to-run

Chrome

Firefox

RSAT

connect-exopssession

connect-msonline

Pstools


I've searched and searched; and read many of posts that describe the simplicity of Win+x>Settings>Accounts>Sign-in Options to turn on/enable Windows Hello, and obviously, if things were that simple, I wouldn't need to ask for help here.


Can someone tell me what I've missed?


System Info:

Win 10 1903 Ent

Domain joined

No GPO disabling/blocking biometrics (unless there is something being hidden from gpresult /r)

I have sys admin and local admin permission

Lenovo L13 Yoga R90XAH6L (integrated camera and fingerprint reader)


I believe this covers all the preliminary info, but if I missed anything, please let me know what you need.

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