Windows 10 Windows Hello Setup stuck at "Make sure your face is centered in the frame"

[LindaJ_726]

Windows Hello Face stopped working for me a long time ago (a couple of years at least). When it first stopped working, I tried searching for answers but none of the solutions have worked. I would really like it to work so I tried again today, but have still had no success.


At first I managed to make it worse. It went from "Unable to open your camera" to "We couldn't find a camera compatible with Windows Hello Face".



After uninstalling the camera device drivers and re-installing them from the HP Support web site, Windows Hello now recognizes the camera and can open it. However, when I go through the setup procedure, it gets stuck. I can do the following steps:

- Open Settings -> Accounts -> Sign-in options and select Windows Hello Face

- Click Set up

- Click Get started

- Enter PIN


A window opens displaying a feed from my camera, along with the message "Make sure your face is centered in the frame".


I do that and wait. And wait. And wait. And nothing happens. In fact, it's been open the whole time I've been entering this message.


My computer is an HP Envy Curved All-in-One

System Info:

Device name DESKTOP-95MQ0SD​

Processor Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz 2.90 GHz​

Installed RAM 16.0 GB (15.9 GB usable)​

Device ID 56A90003-B34E-432E-83B6-2AF47DBE1DAB​

Product ID 00326-10000-00000-AA255​

System type 64-bit operating system, x64-based processor​

Pen and touch No pen or touch input is available for this display​

Windows specifications:

Edition Windows 10 Home​

Version 20H2​

Installed on ‎2020-‎11-‎24​

OS build 19042.746​

Experience Windows Feature Experience Pack 120.2212.551.0​

Device Manager lists the following devices:

• Cameras / HP High Definition 1MP Webcam
• Imaging devices / HP IR Camera
  • Driver Provider: Realtek
  • Driver Date: 2016-10-18
  • Driver Version : 10.0.10586.11226

Any help would be appreciated!

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