R
Rob_U
Windows Security seems to have randomly stopped recognizing my CAC reader, this happened early September.
Typically whenever I access a website that needs my CAC (email, DTS, etc), it prompts me to select my name from a list of credentials, which I do. Then a box pops up from Windows Security asking me to select a smart card device, I click the only option and proceed and that's about it.
Now, though, when windows security prompts me to select a smart card device, there is no option. Instead, it simply says "connect a smart card."
I have tried with three different smart cards, all of which operate on other computers, none on mine. Safely Remove Hardware and Eject Media as well as the Device Manager both recognize the CAC reader when plugged in. I've uninstalled the device from device manager, reinstalled it and also updated the driver from the product's website.
To me, it seems that the computer is still recognizing the reader and the software is there - but Windows Security is somehow blocking the system from accessing/recognizing/allowing the reader.
Any suggestions?
I'm running Windows 10 and the CAC reader is ActivIdentity's USB Reader v3.0, P/N: ZFG-9820GAC
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Typically whenever I access a website that needs my CAC (email, DTS, etc), it prompts me to select my name from a list of credentials, which I do. Then a box pops up from Windows Security asking me to select a smart card device, I click the only option and proceed and that's about it.
Now, though, when windows security prompts me to select a smart card device, there is no option. Instead, it simply says "connect a smart card."
I have tried with three different smart cards, all of which operate on other computers, none on mine. Safely Remove Hardware and Eject Media as well as the Device Manager both recognize the CAC reader when plugged in. I've uninstalled the device from device manager, reinstalled it and also updated the driver from the product's website.
To me, it seems that the computer is still recognizing the reader and the software is there - but Windows Security is somehow blocking the system from accessing/recognizing/allowing the reader.
Any suggestions?
I'm running Windows 10 and the CAC reader is ActivIdentity's USB Reader v3.0, P/N: ZFG-9820GAC
Continue reading...