Windows 10 worst customer service experience

[ryanschlueter]

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Hey Ryan!

Agent
Tell me about your problem and I'll help you find the solution you need.
Me

talk to a united states reppresentivew​

Agent
Okay, tell me more about your problem and I'll find the right person to assist you.
Me

talk to representicve​

Agent
OK. You can connect to a person below.
Agent
Select your product and issue
Thanks for the info. We'll help connect you with a person to assist you with the following Windows issue: Buying & licensing
Agent
Talk to a person

Ashley Faulknor has joined the chat

Microsoft Answer Tech
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Thanks for contacting Microsoft Support, my name is Ashley Faulknor. Please allow me a few moments while I review the information you provided.
Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
Me

hi ashley​

How may I help you out today?
Me

please forgive me im going to be blunt​

No worries.
Me

i have just spent two hours of my life trying to get an answer about purchasing a usb dongle for a wireless mouse​

Me

just to find out its not available​

Me

i was hung up on by 8 representives saying the were trying to hellp me​

Me

some of them even took my number down and said dont worry ill call you back if i get disconnect​

Me

ed​

I'm so sorry to hear of the experience you've been having there Ryan.
Me

this has been the worst customer support ive had in years second only too google​

Me

it makes me not want to ever buy another microsoft product again​

Me

i might start using linux lol​

I really do get where you're coming from. If I were in your shoes I'd be frustrated too. It's perfectly fine if you would like to vent.
I'm so sorry about that experience Ryan. This is not the kind of experience we wish for our customers to have.
Me

at this point it would be really cool if u guys just sent me a new mouse for my frustrations​

To confirm the USB dongle is not available in your region on the store?
Me

compensate ,y two hours of hair pulling talking to people who cant speak englisth to gety hung up on​

Me

the said its specifically paired to the mouse and not available​

Me

its a mobile mouse 4000​

Me

microsoft brand​

Me

why couldnt the first person tell me that instead of transfering me and saying its not a problem​

I do understand your frustration. I really do apologize for that.
Me

just for fun i asked to speak to a supervisor and ive been on hold for 15 minutes now​

Oh no! 15 minutes???

Me

yes 15 minutes and counting​

That's a really long hold. I can tell you I hate being placed on hold for even 5 minutes
Me

i want ot make sure my complaint gets to the right preson and if u could help replace the mouse ive loved for so many years thatd be great​

Me

ilet someone at a conference borrow it and the ran off with the reciever​

I can assure you that all chats are recorded so your complaint will certainly not fall on deaf ears.
Me

thats great to hear​

Is there any way that you can get in touch with the person?
Me

the hold music is horrible too btw​

Me

no way of recovering it​

Me

im a tech​

Me

i setup powerpoint and for clients and run the shows​

Oh awesome!
I sorry to hear of the loss of the receiver. I can see how much it meant to you, I would be a little bit upset myself.
Me

i dont have 50$ to replace it right now i was hoping to get a dongle for 10$ or something​

I went ahead and checked the website and I am seeing where the price of the mouse is $29.95 and the best option I am seeing here would be to make the purchase seeing as this is important to you.
Here is the link to check it out:
Sign in to your Microsoft account
Me

23 minutes and counting​

Oh no! That is too long of a hold for you to be on. Has anyone gotten back to you to say that they're still working on connecting you with someone?
Me

she just did ..​

Me

unfortunately ill be buying a logitech mouse next time.. they have universal recievers so if it ever happens again im not having to buy a new product​

That sounds much better. I'm really sorry about the experience you've had today and the loss of the receiver. I really hope the person gets in touch with you if at all possible.
Me

i stay loyal to people that give me good customer service ive recommend ms products to my friend. the mouse has really held up great is weighted nice and works with great precision​

We do appreciate your loyalty and look forward to your continued support Ryan. This really was not the kind of experience we wished for you to have with us.
The mouse you had has the Microsoft BlueTrack Technology and if you should switch to Logitech this feature would not be available.
Me

i understtand​

That's one of the best feature a mouse could ever have, being able to use it on virtually any surface.
Me

i loved that mouse​

Me

would u have a promo code or anythign to ge tthe price down for me​

That is totally understandable Ryan.
I know how important this is to you. What I will do is check to see if there is any options available for you to get a discounted cost.
How does that sound?
Me

thanks i apreciate it​

Sure thing!
Is it okay for me to place you on a short 2-3 minute hold to see what I can find out here?
Me

absolutely​

Me

i love holding​

Me

​

Lol, thanks a bunch. I promise to be back in time
Me

no problem​

Thank you.
Me

ok i was on hold for 41 minutes a guy answered and so sorry for your loss theres nothing we can do lol​

Ryan I got some great news for you. I have taken a look here for you and I see where we have a team that may be able to provide you with a discounted cost for a new mouse. This is the Microsoft Store Sales team.
Me

cool​

I'm trying to get the number here for you.
Me

thank you for understanding and patience with me\​

Sure thing Ryan. It's no trouble at all.
Got it! The number for the team is 1-877-696-7786.
Me

awesome what should i say to them? do they know our conversation​

Here's what you're going to do. Give them this case number,1420782720, and advise them that you already spoke with the Accounts & Billing team who gave you this phone number to get a discount on a new mouse.
Me

thank you so much​

You're most welcome. I will update the case with the necessary information for them to see.
Me

im on the phone with them now​

Great!
Are you all set from here?
Me

your what cusstomer support is about​

Aaaaaw shucks!
Me

can i do anything for you​

Me

?​

Happy to help however I can.
You may see a survey regarding the quality of the interaction at the end of the chat.
Is there anything else I can help you out with before you go though?
Me

awesome u got it!!​

Me

thank you​

Thank you for chatting in with Microsoft Account & Billing Support. Have a great rest of your day
Your Microsoft expert Ashley Faulknor has ended your chat session. Thanks for visiting Microsoft Support.
Agent
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Ashley Faulknor has left the chat

Microsoft Answer Tech
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Agent
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